3) Contractual Right to Cancel
The Seller shall grant the customer a contractual right to cancel under the following conditions:
3.1 The Client is entitled to cancel a contract within 14 days without giving reasons. The cancellation period is 14 days and runs from the date the client or a third party commissioned by the client other than the carrier has acquired material possession of the last goods.
3.2 When exercising his right to cancel, the Client has to inform the seller about his decision to cancel the contract by means of a clear statement in text form (for example a letter with postal delivery, fax or e-mail. Compliance with the cancellation deadline requires only that the client send his statement regarding his exercise of the right to cancel in good time prior to the expiry of the cancellation period.
3.3 The Seller can reject the reimbursement until he has received the goods in their entirety.
3.4 The Client has to return the goods or deliver them without delay and in any case the latest within 14 days from the day he has given notice to the Seller that he has cancelled the contract. The time limit is deemed adhered to, if the Client sends back the goods prior to the expiry of the 14-days time limit.
3.5 The Client bears the risk and the costs of returning the goods.
3.6 The Client shall be liable for any diminished value of the goods in accordance with the legal regulations.
3.7 In the case where the Client cancels the contract in due time and form, the seller is entitled to charge a processing fee of 10 % of the net order value. The Client is permitted to provide evidence that the Seller’s expenses have not occurred or were substantially lower.